Privacy policy

Last updated November 12, 2026

Hometown Site Care builds and looks after websites for local businesses. This page says what information we collect on hometownsitecare.com, on portal.hometownsitecare.com and on the booking pages we run for our clients, what we do with it, and what you can ask of us.

What we collect

When you ask to get started: your business name, its city and state, your name, what your business does, your email address or mobile number, whether you agreed to texts, and anything you write in the message box.
When you are a client: your business details, the mobile number or email address you sign in with, your booking hours, your plan, and a record of each payment (the amount, the date and how it was paid). We do not collect or store card numbers.
When you book a visit with one of our clients through a booking page we run for them: your name, your phone number, your email address if you choose to give one, what you need done, the day and time you asked for, and whether you agreed to texts.
When one of our clients asks you for a review: the business types in your name and your email address, and we keep them with the date the email was sent.
When you ask one of our clients for a quote through a form we run for them: your name, your phone number or email address, and what you need a price for.
Cookies: one cookie keeps you signed in to the portal. Another holds what you typed in a form for five minutes when the form needs correcting. We use no advertising cookies and no tracking or analytics tools on these sites.
Technical records: our hosting provider handles every visit and may record technical details such as your IP address, as web hosts do.

How we use it

To reply to you and build a first version of your site.
To run your account: sign you in with a code sent by text or by email, show you your bookings and quote requests, and keep your payment records.
To pass a booking request or a quote request to the business you asked, and, if you gave an email address when booking, to email you when that business confirms, declines or cancels the visit.
To send you one thank-you email with a link to a business’s Google review page, when a business you have used asks us to. We send no reminders, and the same business cannot ask you again within 90 days.
To send you the texts you agreed to, and emails about your own account.

We do not sell personal information, and we do not use it for advertising.

Who sees it

The business you book with or ask for a quote sees your request, because that is who you are asking.
The services we run on: Cloudflare hosts our sites and our database, Twilio delivers our text messages, and Resend delivers our emails. They handle the information only to provide those services to us.
The authorities, when the law requires it.

We do not share or sell mobile phone numbers, or your consent to receive texts, to any third party or affiliate for marketing or promotional purposes.

Text messages

We text you only when you ticked the box that allows it, or when you ask for a sign-in code.
The texts are sign-in codes, booking requests and confirmations, and messages about your own site. Message frequency varies: one text each time you ask for a sign-in code, one for each booking request, and the occasional message about your site.
Message and data rates may apply.
Reply STOP to any text to stop them. Reply HELP for help.
Agreeing to texts is never a condition of buying anything.

How long we keep it

We keep information for as long as we need it for the purposes above. You can ask us to delete yours at any time. We may have to keep payment records for tax and accounting.

What you can ask

You can ask to see the information we hold about you, to have it corrected, or to have it deleted. Tell us which business or booking it concerns so we can find it.

Children

These sites are for businesses and their customers. They are not meant for children under 13, and we do not knowingly collect information from them.

Changes

If this policy changes, we will post the new version here and change the date at the top.

Contact

Email hello@hometownsitecare.com, or send us a message through the form on our home page. Say that it is a privacy request and we will reply the way you ask.